GSI Solutions Engineer

About the role

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
TeamViewer is seeking a dynamic and technically astute Solution / Service Engineer to support our most strategic partnerships with Global System Integrators (GSIs) and Tier 1 Managed Service Providers (MSPs).
This hybrid role is critical to enabling partners to successfully build and scale their services powered by TeamViewer’s ONE platform—across digital workplace modernization, remote connectivity, and digital employee experience (DEX). Working together with the Account Director – GSI & Tier 1 MSP Partners, you’ll lead technical engagement, influence roadmap strategy, and ensure service integration success from early-stage definition to operational go-live. Maximize service outcomes, drive and ensure value at every stage

Responsibilities
Partner Technical Engagement & Solution Architecture

Collaborate directly with GSI/MSP partner product, engineering, and delivery teams to define service offerings built on TeamViewer’s capabilities

Lead service definition and solutioning workshops aligned to partner delivery frameworks

Design scalable architectures, deployment models, and API-based integrations tailored to managed service environments

Support rapid prototyping and MVP build to validate solutions ahead of full rollout

Service Enablement & Operational Readiness

Own technical onboarding for new MSP partners entering the Global MSP Program

Build and deliver hands-on training, architecture guides, playbooks, and reference designs

Guide partners through operational readiness milestones—from technical validation to in-market readiness

Collaborate with TeamViewer’s partner enablement and marketing teams to ensure technical messaging aligns to value

Internal Collaboration & Product Influence

Act as the technical voice of the MSP partner community, translating feedback into actionable insights for Product Management and R&D

Collaborate with internal Specialist Solution Engineering, Product Owners, and Platform Teams to shape feature roadmaps and improve integration pathways

Maintain an active feedback loop between strategic partners and TeamViewer’s internal roadmap

Sales Support & Strategic Alignment

Partner closely with the Account Director to support technical validation during pre-sales cycles

Participate in partner QBRs, service governance calls, and joint business planning with a solution focus

Support GTM readiness by validating solution feasibility, integration scope, and post-launch scaling

Requirements
5–8+ years in technical pre-sales, solution consulting, partner engineering, or technical enablement roles

Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts

Deep understanding of modern ITSM platforms (e.g. ServiceNow, Freshworks), remote access tools, and automation frameworks

Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation

Comfortable working across highly matrixed global teams, both internally and with partners

Excellent communication skills with a strong ability to translate technical concepts into partner-ready collateral

What we offer
Onsite Onboarding in our HQ office for an optimal start

Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews

Premiums for the private pension plan ( BAV ) up to the maximum amount are topped up by TeamViewer

Public transport friendly offices

Special terms for local gyms

Access to Corporate Benefits platform with many discounts

Regular Team events and company-wide celebrations

Open door policy , no dress code rules, frequent all Hands and Leadership Lunches

Hybrid and Flexible work time with up to 50% home office

Work From Abroad Program allowing up to 40 days of work outside your contracting country

We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.