Technical Support Engineer
NetApp — Data storage and cloud
About the role
Job Summary
We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you.
Job Requirements
Demonstrates excellent troubleshooting skills with a strong passion for problem-solving and investigation
Possesses a solid understanding of Storage Hardware Architecture, including Partitioning and RAID
Exhibits comprehensive knowledge of Operating Systems, such as Microsoft Windows and Linux
Brings extensive troubleshooting experience with Ethernet, TCP/IP routing, Multipathing, FC/FCoE, and iSCSI protocols
Holds practical expertise in managing FC and IP switches from vendors like Cisco and Brocade
Capable of identifying and resolving Storage/Host connectivity issues efficiently
Skilled in diagnosing complex problems and delivering root cause analyses across intricate application stacks, operating systems, network switching, and storage components
Familiar with popular hypervisors, e.g. VMware ESXi/vSphere
Experience in sizing, performance analysis, and troubleshooting of data storage systems; host appliance experience is an added advantage
Knowledgeable about cloud provider configurations and troubleshooting in multi-protocol environments
Proficient in Unix (linux) operating systems
Familiarity with the NetApp product portfolio and practical working knowledge is beneficial
Hands-on experience with Enterprise Storage solutions
Understands block storage systems
Possesses knowledge of S3 cloud storage concepts
Demonstrates experience with Docker containers
Proficient in Linux scripting languages, including Bash, Ruby, and Python
Understands core network security and infrastructure concepts, including DNS, Certificates, and Firewalls
Education
Over two years of experience in a Technical Support setting
What the index says about this role
- First seen by JobLarper — Aug 7, 2026, 1 day ago. Still inside the window where applications get read by a human rather than a pile.
- What Software Engineer roles ask for — across 10,230 indexed openings: REST/APIs (46%), Backend (42%), Cloud (38%), Python (38%), Go (25%). This posting names Cloud, Python.
- NetApp is hiring actively — 12 open roles indexed.
Derived from the 27,000 roles JobLarper indexes daily from official company boards — not from the job description above.
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