Desktop Support Engineer Roanoke VA

About the role

Desktop Support Engineer Roanoke

Contract
Roanoke
$Up to: $34/Hourly

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Job Number

ITTVT2172793

JOB DESCRIPTION

full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Roanoke, VA. This is a professional banking setting with a high touch and executive level user community. This role requires great customer service skills. Responsibilities:

Configure, install, and test hardware components, hardware deployment replacements
Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
Providing cross-divisional troubleshooting by updating and maintaining tickets
Reimaging PCs, backing up and restoring user data
Installing and validating correct software versions on devices and confirm functionality
Utilize Wells utilities to troubleshoot end-user machine functionality
Documenting service events accurately in work orders and ticketing systems

3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting
Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS.
Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
Previous experience working in ServiceNow (a plus) ticketing system or similar
Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk.
Strong customer communication and service skills
Knowledge of two factor authentication
Must be able to work independently in a fast pace high profile environment