AI Product Manager

About the role

About Wonderschool

Wonderschool’s mission is to ensure every child has access to early education that helps them realize their full potential. We do this by helping providers - small business owners who run in-home child care programs - start, operate, and grow their businesses with powerful software, coaching, and support. We also partner with governments to modernize the public child care system. Our team is small, in-person, and deeply motivated by the impact we have on families and communities.

About the Role

We are looking for an AI-focused Product Manager to own one of the most critical experiences in our platform: provider onboarding and activation. This is not a traditional PM role. You will be hands-on with customers every day - understanding their problems firsthand, translating those insights into product flows powered by AI, and shipping improvements fast. You will own the full loop from customer conversation to deployed product change.

The ideal candidate has a CS degree and has gone to business school - someone who can think technically, communicate clearly with engineers, and bring structured thinking to ambiguous customer problems. You should be comfortable using AI tools to accelerate your own work and excited about embedding AI into every layer of the customer experience.

We are hiring for two locations: Columbus, Ohio and San Francisco, California . Both roles are in-person.

What You’ll Do

Spend the majority of your time directly with customers - onboarding them, listening to their friction, and building trust

Translate customer insights into AI-powered product flows that reduce manual effort and support intervention

Design and ship product improvements quickly, often using AI to prototype and accelerate development

Build intuitive onboarding experiences that guide providers to success without requiring support

Use AI tools to automate repetitive steps in the onboarding and activation process

Collaborate with engineering and operations to scale what works and eliminate what doesn’t

Pull and analyze your own data to prioritize where to focus and measure what you ship

What Success Looks Like

Providers complete onboarding faster and with less friction, measured week over week

AI-driven flows replace manual onboarding steps across key parts of the experience

NPS of 9.5–10 or CSAT of 4.8–5 from onboarded providers

80% or more of onboarded providers convert to paying customers

50% or more of providers earn $150 or more per month within 60 days of onboarding

Near-zero support tickets and zero manual intervention needed per provider on average

Who You Are

Background in computer science (undergraduate CS degree required); business school or MBA strongly preferred

Product thinker who is energized by direct customer work - not behind a screen, but in the field

Fluent in AI tools and excited about using them to build better product experiences

Able to read and write code well enough to collaborate closely with engineers and prototype quickly

Strong communicator who can turn messy customer conversations into crisp product specs

Autonomous, high-judgment, and comfortable shipping imperfect things fast and iterating

In-person and energized by fast-paced, high-impact environments

Deeply motivated by helping small business owners and families

Locations

Columbus, Ohio - in-person

San Francisco, California - in-person, 5-6 days a week in our office in Rincon Hill

Why Join Us

Direct impact on families, small business owners, and communities every day

Work closely with the CEO and leadership team on one of the company’s top priorities

Be at the forefront of applying AI to a real, high-stakes customer experience

High autonomy, ownership, and visibility from day one

Join a small, fast-moving team that values action over process

How You'll Work

You are expected to use agentic tools like Claude Code, Hermes, and OpenClaw to build loops that automate the product management cycle - gathering feedback, developing prototypes, running tests, and shipping to production - both on your own and with your team.

You go where customers are to learn. That means showing up at events on nights and weekends when needed - farmers markets, parent events, and community gatherings - and doing the work to understand customers firsthand.