Senior Platform Architect - West

About the role

About Us

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen.

Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble.

Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you!

Summary

Join our Technical Services team as a Senior Platform Architect and drive transformational outcomes with Temporal. You’ll be the accountable technical owner from purchase to stable production, turning complex challenges into scalable, repeatable solutions. Shape delivery patterns, operational standards, and enablement strategies that accelerate customer success and create lasting competitive advantage across teams and environments.

Must reside in the Western Time Zone.

What You'll Do

Own Production Readiness and Activation

Act as the single owner of customers' scale-proof production readiness

Drive the first production workflow and reduce time-to-production

Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades

Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts

Set up alerting to catch issues before customers do

Work on your assigned customers' most difficult tickets and problems

Identify and remove activation blockers early before they become escalations

Optimize costs and performance with customers

Run the Customer's Technical Program

Build and execute a KPI-driven success plan tied to production outcomes

Define standards for patterns, training, governance, and operational readiness

Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project management to ensure on-time, high-quality delivery

Proactively manage technical risk, migrations, and architectural debt

Ensure Long-Term Technical Health

Set and validate reliability, observability, and operational standards

Monitor health signals and intervene before the customer knows they're happening

Lead technical reviews, readiness checkpoints, and maturity assessments

Certify teams and workloads as production-ready

Drive Adoption Through Production Success

Surface growth signals based on usage, maturity, and confidence

Partner with customers, Growth AEs and Solution Architects to unlock new workloads

Translate production success into clear technical narratives for renewal and growth

Advocate for customer needs and real-world patterns internally

What You'll Bring

6+ years of professional software engineering or solutions engineering experience

Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles

Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python

Experience building, deploying, and operating production systems at scale

Demonstrated ability to debug complex technical issues and guide customers through resolution

Strong customer-facing skills with the ability to communicate technical concepts clearly to diverse audiences

Experience creating technical documentation, runbooks, and training materials

Self-motivated with the ability to work independently while collaborating across teams

Willingness to travel occasionally for customer engagements and team events

Nice to Haves

Prior experience with Temporal or similar workflow orchestration platforms

Experience with observability tools and practices for distributed systems

Background in professional services, technical consulting, or solutions engineering roles

Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools

Contributions to open source projects or developer communities

Experience designing and delivering technical training or workshops

Compensation

The estimated pay range for this role is $200,000 - $225,000 OTE.

This is a base-salary, variable role with a 70/30 split.

Equity Options - Eligible for stock options as part of Temporal's equity plan

Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.

Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded.

U.S. Benefits

Unlimited PTO, 12 Holidays + 2 Floating Holidays

100% Premiums Coverage for Medical, Dental, and Vision

AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)

Empower 401K Plan

Additional Perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

International Benefits

Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com . Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, home office setup, professional memberships, work-from-home meals, and access to the Calm app for mental wellness.

Travel

Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together.

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.

We are not working with external recruitment agencies, thanks.