Enterprise Services Engineer

About the role

The Basics:

At Tanium, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer's success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on on-site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium.

What You’ll Do:

Work closely with our customers to;

Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates

Identify opportunities for our customers to get greater value from the Tanium platform

Consistently and cogently address our customers’ needs through astute verbal and written communication skills

Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities

Contribute to and track activity, after action, root cause and daily status reports

Document best practices and Play Book entries

Work closely with CSMs on improving Tanium operational status within key accounts

Provide technical direction to customer IT support staff

We’re Looking For: Security Clearance: minimum Secret but Top Secret or DV preferred

Education: BA/BS or equivalent experience required

Experience:

5+ years of experience in IT/Consulting

5+ years of experience in Systems Administration/Engineering

Experience working with public sector customers

Ability to speak German and English

Strong troubleshooting skills

Ability to articulate and communicate

Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:

Endpoint Security

Endpoint Support/Troubleshooting

Incident response

Systems Management

Systems Administration

Software Engineering

Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)

Demonstrated critical thinking skills

Ability to break a problem down into manageable, ordered piece parts

Ability to convey problem statement and plan of attack to others

Hands-on Tanium experience will be a major plus

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit  www.tanium.com  and follow us on  LinkedIn  and  X .

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com . For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster .

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

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