Senior Service Analyst

About the role

San Francisco Bay Area (Hybrid — Burlingame office 2-3x/week required) Must currently reside locally; this is not a remote-eligible role.

Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our autonomous robots and multi-modal data collection systems are transforming how retailers manage inventory and make data-driven decisions.

Position Overview

Simbe's Data Science & Analytics team is looking for a Senior Service Analyst to own end-to-end visibility into how well we're delivering on our client commitments. You'll sit at the intersection of client success, engineering, and operations. You will be building the processes, owning the investigations, and strengthening the cross-functional partnerships that keep our service quality measurable, accountable, and continuously improving.

This is a delivery-driven role, not analytics for its own sake. Success is measured by whether our clients received accurate, timely data, not by the elegance of the analysis.

This role demands someone who is analytically rigorous and operationally disciplined. You'll be tracking dozens of moving pieces across clients, SLAs, and system behaviors simultaneously. The role requires both the attention-to-detail to catch what others miss and the organizational instincts to keep it structured and actionable.

You'll be personally building, owning, and operating the SOPs day to day, not directing a team.