Technical Support Engineer

About the role

ABOUT SIGNOZ

SigNoz is a global open source project with users in 50+ countries. We are building an open-source observability platform which helps developers monitor their applications and troubleshoot problems, quickly.

- 30,000+ GitHub stars

- 900+ customers

- 8,000+ members in our Slack community

WHY US?

- Opportunity to work in a global dev infra product

- Backed by YC and some of the prominent VCs in the Bay Area

- We are completely remote. No offices

- Founding team member opportunity - build customer engineering function from scratch

WHAT WE ARE LOOKING FOR

This is not your typical support role. If you're looking to just route customer issues to relevant engineers, you should stop reading now.

We're looking for someone who is:

- Technical enough to solve complex distributed systems problems - you need to debug OpenTelemetry instrumentation issues across different tech stacks.

- Great at building processes - you will create tooling, automation, and processes that help both our customers and internal teams operate more efficiently.

- Someone who can scale technical operations - you will build the foundation for customer engineering function and grow into leadership as we scale.

- Strong communication skills - you will frequently go on call with users for debugging issues

WHO WOULD BE A GOOD FIT

- 2+ years experience in DevOps or engineering roles working with production systems at scale

- Strong learning skills - you can quickly pick up new technologies and dive deep into complex technical problems

- Hands-on experience with observability tools - SigNoz, Grafana, Prometheus, DataDog, or similar platforms

- OpenTelemetry knowledge - understanding of instrumentation, collectors, and distributed tracing concepts

- Programming skills - can read, write, and debug code in one of Go/Java/Python/JavaScript

- Customer-engineering mindset - enjoy helping other engineers solve technical problems

WHO MAY NOT BE A GOOD FIT

- Candidates who are fresh out of college

- Engineers who lack ownership