Network Support Engineer

About the role

A Career with Point72's Technology Team

As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.

As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.

WHAT YOU'LL DO

Build and scale resilient, low-latency enterprise network infrastructure across LAN, WAN, WLAN, and data center networks to support critical business systems

Configure, monitor, and troubleshoot routing and switching platforms

Operate and maintain Palo Alto Networks firewalls, managing security policies, VPNs, and software upgrades

Administer and troubleshoot enterprise load balancers to ensure application availability

Design, deploy, and support enterprise wireless infrastructure, including access points, controllers, and authentication services

Respond to network incidents, perform root cause analysis, and drive timely resolution in a production, high-availability environment

Implement and maintain network automation and tooling using scripting languages and vendor APIs to reduce manual work and increase reliability

Monitor network performance and capacity, proactively identify trends, and remediate issues before they impact users

Participate in network upgrades, migrations, and change management activities, and contribute to a 24x7 support model including on-call rotations

Collaborate with security, systems, and application teams, and maintain accurate network documentation, diagrams, and operational procedures

WHAT'S REQUIRED

Bachelor’s degree in computer science or engineering with 3+ years of experience in enterprise network support or engineering roles

Hands-on experience with Cisco platforms, including IOS and NX-OS, and routing protocols such as BGP, OSPF, and EIGRP

Experience with Arista EOS

Experience supporting firewalls, including Palo Alto Networks configuration of security policies and VPNs

Experience administering F5 BIG-IP load balancers, including LTM and GTM

Strong understanding of wireless networking, including 802.11 standards, RF fundamentals, access points, controllers, and authentication services

Experience with network automation and scripting using Python, Ansible, and REST APIs

Solid understanding of TCP/IP, DNS, DHCP, NAT, and network security principles, and experience supporting production, high-availability enterprise environments

Strong troubleshooting, analytical, and problem-solving skills, with excellent written and verbal communication and effective cross-team collaboration.

Commitment to the highest ethical standards

WE TAKE CARE OF OUR PEOPLE

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

Fully-paid health care benefits

Generous parental and family leave policies

Volunteer opportunities

Support for employee-led affinity groups representing women, people of color and the LGBT+ community

Mental and physical wellness programs

Tuition assistance

A 401(k) savings program with an employer match and more

ABOUT POINT72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/ .

The annual base salary range for this role is $100,000-$150,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.