Level 2 Platform Ops Engineer

About the role

About the Role

Our client is seeking a highly skilled Level 2 Platform Operations Engineer to support and maintain core insurance platforms across Life and Non-Life business lines.

This role focuses on incident resolution, system stability, root cause analysis, and continuous service improvement within complex, enterprise-level insurance systems and integrations.

Key Responsibilities

Application & Platform Support

Provide Level 2 support for core policy administration and peripheral insurance systems.

Act as escalation point for complex incidents from Level 1 support.

Investigate, diagnose, and resolve application and system issues.

Monitor system health, batch jobs, and integrations.

Support application servers such as JBoss, IIS, and Tomcat .

Troubleshoot message-driven and event-based systems including RabbitMQ and Kafka .

Root Cause Analysis & Problem Management

Perform root cause analysis on recurring or high-impact incidents.

Identify systemic issues and propose long-term fixes.

Produce clear technical incident reports and documentation.

Systems Analysis & Architecture

Understand end-to-end system architecture across core and peripheral platforms.

Analyse insurance processes and system interactions.

Support impact analysis for system changes and fixes.

Database & Technical Support

Use PL/SQL for data analysis and troubleshooting.

Working knowledge of T-SQL and SQL Server required.

Support Oracle database performance and batch validation activities.

Collaborate with DBA and infrastructure teams.

Change & Continuous Improvement

Support deployments and post-release monitoring activities.

Work within DevOps and cloud environments , including CI/CD pipelines and tools such as Azure DevOps, GitLab, AWS CodePipeline/CodeBuild/CodeDeploy.

Support containerised environments including AKS and EKS .

Assist in automation, monitoring, alerting, and runbook improvements.

Collaborate with QA teams to resolve test failures and improve stability.

Contribute to continuous improvement initiatives across platforms.

Requirements

3–5 years’ experience in application support, systems analysis, or system administration .

Strong PL/SQL knowledge and working experience with T-SQL / SQL Server .

Experience supporting enterprise systems in a production environment.

Understanding of system architecture and integrations .

Exposure to JBoss, IIS, Tomcat, RabbitMQ, Kafka , or similar technologies.

Experience with cloud and DevOps tools (CI/CD, AKS, EKS, Azure DevOps, GitLab, AWS tools) .

Strong analytical and troubleshooting skills.

Experience in insurance (Life or Non-Life) will be considered an asset.

Degree in IT, Computer Science, or equivalent experience.

Personal Attributes

Detail-oriented, structured, and resilient.

Strong sense of ownership and accountability.

Proactive with a continuous improvement mindset.

Strong communication and collaboration skills.

Languages

Strong command of English (B2 level – written and spoken) .

Spanish is considered an asset.

What’s on Offer

Flexible working hours.

Health and life insurance.

Gym on premises.

Transport allowance and canteen allowance.

Extra birthday leave.

Pension and wellbeing incentives.

Study, exam, sports, and cultural leave.

Sponsorship for training and professional development.

Family-friendly benefits including maternity/paternity support and children’s sick leave.

If you are a technically strong problem-solver who enjoys working with complex systems and driving operational excellence, we would love to hear from you.