Senior Technical Solutions Engineer

About the role

ABOUT OPENLOOP

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

ABOUT THE ROLE

As a Senior Technical Solutions Engineer, you will act as a strategic technical leader and trusted advisor, operating at the intersection of product, engineering, and customer success. You will own the design and delivery of complex, scalable solutions that enable our partners to successfully integrate, deploy, and optimize our platform within their environments. This role blends solutions development, systems architecture, and customer engagement. You will be hands-on with web and backend service development, APIs, data workflows, and cloud infrastructure while collaborating closely with our partners and stakeholders across the organization to meet real-world clinical and operational needs.

WHAT YOU'LL DO

- Design and develop custom solutions and integrations for key partners and customers

- Implement software solutions across web applications, data flow, APIs, cloud and event-driven infrastructure

- Collaborate with product and engineering teams to enhance core platform capabilities

- Lead technical discovery sessions and translate business requirements into system designs

- Work with vendors and external partners on technology implementations

- Diagnose and resolve complex integration or production issues

- Document and share best practices to improve implementation efficiency and scalability

- Coordinate with cross functional teams to ensure smooth software deployment and integration

- Support post-implementation reviews and continuous improvement initiatives

WHO YOU ARE:

- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field; experience in healthcare, health tech, or SaaS strongly preferred.

- Operates with extreme ownership, urgency, and follow-through

- Highly versatile technical skill set (e.g., front end web development, APIs, cloud, databases, distributed systems, automation)

- Experience in software development, web applications development, cloud platforms, DevOps, and IT infrastructure.

- Excellent problem-solving, critical thinking, and stakeholder management skills who thrive in ambiguity and fast-paced environments.

- Strong communication skills—able to synthesize and present information clearly to both technical and non-technical audiences.

- Curious and creative—always exploring new technologies and better ways to solve problems

- Passionate about turning ideas into working solutions that deliver measurable impact

OUR BENEFITS

In addition, for salaried positions you would also be eligible for:

- Medical, Dental, and Vision plans

- Flexible Spending/Health Savings Accounts

- Flexible PTO

- 401(k) + Company Match

- Life Insurance, Pet insurance, and more

OUR COMPANY

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.