Solution Architect 1

About the role

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform , the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage's AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave : Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About the Role:

As a Solutions Architect, you will be part of the Strategic Customer Success Team that owns the critical early and ongoing phases of the customer lifecycle. Your focus will be to own advising on campaign and reporting deployments of MoEngage's product and act as the technical counterpoint between MoEngage and the client's product and engineering team. Working alongside the Customer Onboarding & Integrations Manager,Strategic Customer Success Manager, and Technical Support Team; you will be responsible for rapidly understanding each customer inquiry and request from a product SME, business, and technical requirements to drive adoption and training for our Strategic fast time-to-value. In addition, you will support established Strategic customers that have enterprise architectures and resourcing structures, customizing MoEngage's product alongside their Strategic Customer Success Manager. This is an opportunity to bring your experience as a product and implementation expert, business analyst, technical support solutions, and customer success professional along with a high level of product and technical competence, delivering onsite engagements and training towards adoption. The role requires a fair amount of curiosity and focus. Responsibilities * Facilitate and support product functionality inquiries and technical aspects of customer on-boarding to ongoing to maximize TTV (Time to Value) for customers * Support and advocate day-to-day inquiries and requests to support efficiency and value in the use of MoEngage from onboarding to ongoing * Empower customer product and engineering teams to use our product independently and efficiently as possible. * Communicate with customers and internal teams to explain products and adoption deployment schedules * Document technical requirements, schedules, goals/metrics, and customer interactions * Conduct validation for product use-cases and technical feasibility for product launch * Respond to technical concerns and problems, ensuring smooth implementation and launch * Engage with customer marketing, product, and engineering teams to understand their goals for using MoEngage and how the platform will fit into their tech stack * Support Strategic Onboarding Manager and Success Manager by providing tactical response and strategic solutions to use cases and translating these into actionable steps for customers; including delivering onsite trainings. * Contributes to the design of technical and product adoption plans and scopes of work in partnership with the customer to suit their marketing requirements. * Support new customers in achieving effective and efficient SDK and API integrations as well as overall deployment of campaigns with MoEngage * Design and deliver marketing, product, and technically focused workshops to meet client needs and exceed expectations. * Efficiently deliver enablement training and workshops, both online and onsite, to Clients. * Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions * Provide support to the wider Strategic Customer Success Organization by tackling day-to-day needs and responsiveness for functional product and technical use cases.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life @MoEngage

Tech @MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.