Senior Forward Deployed Engineer

About the role

WHY MINTLIFY?

We're on a mission to empower builders.

- Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.

- Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.

- Culture of slope over y-intercept https://mattrickard.com/hire-slope-not-intercept: We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

WHAT YOU'LL WORK ON HERE

- Serving as the dedicated technical owner for one or more of our largest enterprise customers after the contract has been signed

- Shipping code, reliable software, and systems that carry production traffic from day one

- Pioneering the patterns for deploying Mintlify inside organizations with 100,000+ employees

- Scoping ambiguous customer asks into shippable plans, and saying no when the ask would fork the product

- Designing and deliver self-hosted and VPC deployments, SSO (SAML/OIDC), and least-privilege access architectures

- Building enterprise-specific integrations with customer systems as they exist today, finding the least invasive path rather than demanding a rebuild

- Debugging production issues across the full stack and own them to resolution

- Productizing the patterns you see across deployments: self-hosting packages, runbooks, integration templates

- Feeding field knowledge back into the core product so we never solve the same problem twice

WHAT YOU BRING TO THE TABLE

- 5+ years of software engineering experience with real production ownership (you've been paged, you've done the postmortem), focused on backend work

- Direct customer-facing experience: you've sat across from a customer, explained a technical limitation, and kept their trust

- Comfort with enterprise deployment realities: cloud infrastructure, networking, SSO, compliance-conscious environments

- Strong written and verbal communication: you can brief an executive and pair with their platform team in the same afternoon

- Bonus points: Previous founding experience. Experience in an FDE, solutions architecture, or professional services motion.

WHY YOU SHOULD JOIN OUR ENTERPRISE SOLUTIONS TEAM

The Enterprise Solutions team is new and this is a founding seat. We operate as a mini-startup inside each large enterprise deployment with full ownership and direct contact with the customer. You'll define how Mintlify builds enterprise-ready products and prove out the motion for serving the largest organizations in the world, with a direct and measurable line from your work to revenue.

COMPANY BENEFITS:

- Competitive compensation and equity

- 20 days paid time off every year

- 401k or RRSP

- $420/month wellness stipend

- 100% coverage for Health, dental, vision

- Free Ubers to and from work

- Free lunch and dinners

- Annual team offsite (previously went to Alaska, Hawaii)