Customer Service Software Engineer

About the role

As a Software Engineer, you will be responsible for ensuring the successful execution of upgrade projects within the software engineering area, namely through the development and improvement of implemented technical solutions, in accordance with management guidelines and contractual requirements, while ensuring their integrity and consistency.

 

Your role in our team

'• Ensure the development and parametrization of the software and technical solutions for the project and be commited to execute these tasks on the pre-defined schedule. • Provide commercial support and ensure alignment between the needs identified by the customer from the point of view of the technical requirements and the solution defined by the Company. • Support Technical Manager, or the Project Manager when necessary, in the execution of the project planning and provide technical inputs related to timings of execution of the different phases of the project.  • Contribute to the alignment between the Company's delivery capacity and the defined planning. • In coordination with the Technical Manager perform and record all funcional tests in office, in order to ensure the operation and proper functioning of the complete solution. • Perform the tests and trials on site, of installation and commissioning in order to ensure the operation and proper functioning of the different equipments, and contribute to customer satisfaction. • Prepare the operation and application manuals. • Support and collaborate, whenever requested, with Project Manager and/or Account Manager in all type of interface with the customer, namely, in the analysis and discussion of technical aspects of their specialty. • Participate in the commissioning phase of the installations supporting in the activities of handover.  • Ensure its proper functioning and technical operation and contribution to customer satisfaction. • Promote the continuous improvement process, often re-evaluating processes and working methods.  • Ensure compliance with the company's policy for quality, environment and safety according to the superior guidelines and contractual requirements, guaranteeing the integrity and the uniformity of the same.

Your profile


Relevant college degree, namely in Software Engineering or similar;

Advanced knowledge of database programming languages (PL/SQL and Transact-SQL)

Advanced knowledge of databases (Oracle and SqlServer).

English fluent, both verbal and written;

Proactive team player with strong organization skills;

Analytical and Results Oriented mindset.

Available for Travelling


 

Your benefits


Exciting tasks in a fast-growing, future-oriented industry player

Competitive salary package, with extra-days off, including your birthday, flexible working hours and remote work options

Health insurance for the whole family Well-Being and Employee Assistance Program

Active protocols with external partners and other caring perks (ex: fresh fruit, bread and yogurt)

A pleasant and collaborative working atmosphere


 

Your working environment at Körber

At the heart of every solution, every success, is a team of dedicated professionals willing to help each other while bringing creativity and energy to every project. Körber Supply Chain is the embodiment of this.

Home to hundreds of the best minds in the industry, spanning technology for warehousing, logistics, transportation, and more, you’ll work with some of the biggest brands in the world and empower smaller players to disrupt the market—maybe even change the world. Turn your passion into a fulfilling career with Körber Supply Chain!

Can you find yourself in this profile? Then you are right at Körber. We are looking forward to getting to know you!

Recruitment Team

For questions please contact us via jobs@koerber.com. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Please apply exclusively via the “Apply now” button.

Recruiter: Eliana Cristina Costa Cruz

 

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.