IT Support Engineer (all genders)

About the role

Too easy is boring! Together, we are on a mission to drive forward the energy transition. We love what we do, and we are unafraid to dive in. We believe in taking ownership of our work and in continuously growing and evolving. In short: own it, love it, grow with it. We are a humble team of coffee and maté lovers with over 20 nationalities. With our geek humor, our love for emojis and random facts is only natural. Over 150 envelians are already on board. Dive in and thrive! As an   IT Support Engineer , you are the first point of contact for everyday IT issues and a   trusted partner for colleagues   across the company. You combine hands-on troubleshooting with strong admin skills across devices, identity, networks and productivity tools, keeping systems secure and reliable while communicating clearly in every ticket and interaction.
You look for patterns behind incidents, improve documentation and processes, and use automation and integrations to reduce repetitive work and prevent issues from recurring.
When problems span teams or require deeper expertise, you coordinate escalations, ensure thorough handovers, and help drive lasting fixes.
You ensure a smooth functioning IT environment for our colleagues while you:
Own tickets from intake to closure; document steps, context, and outcomes
Operate MDM: enrollment, profiles/policies, compliance, app deployment, lifecycle
Administer productivity tools: email/calendar, collaboration, file sharing, licensing
Run identity ops: user lifecycle, groups, MFA support, Conditional Access triage and low-risk changes
Connect and automate SaaS tools by integrating their APIs and building workflows that streamline data flow and business processes
Keep an eye on the office LAN & WiFi for errors and problems, and perform basic troubleshooting and configuration changes
Create and delete databases
Lead escalations and problem management; maintain runbooks/KB and automate where useful
Follow security/ISMS guardrails; keep admin actions traceable
Perfection is a myth! We’re more interested in the human behind the screen, so think of these criteria as helpful directions — we’re excited to see how your unique skills might fit in.
You have 3+ years hands-on experience working in the Helpdesk
You have experience with directory services
You are comfortable administering MDM, productivity, and identity tooling (including Conditional Access) and explaining changes clearly to colleagues
You know your way around firewalls, switches, LAN/WLAN, DHCP, DNS, WAN and VPN
You can perform basic database administration
You communicate clearly and calmly, and you write concise, high-quality ticket updates
You have a documentation-first mindset and enjoy creating and maintaining runbooks and knowledge base articles
You think in terms of root causes, and you proactively reduce repeat incidents through continuous improvement
You have a security mindset and follow least-privilege principles, ISMS guardrails, and change traceability
You enjoy automation and integrations, and you are able to build or maintain workflows that reduce repetitive work
You collaborate well across teams and coordinate escalations with thorough handovers
Flexible working mode  within Germany: Hybrid, from home or in our lovely office in Cologne 
Option for   remote work   from abroad (up to three months per year from anywhere in the EU or the USA)  
State of the art  technology  and modern tech stack 
Excellent hardware equipment (16 inch MacBooks, 2 screens at your workplace)  
Support for your health through  sports membership   cooperations  
Flexible use of a   monthly  mobility budget   (e.g. Jobrad, public transport) 
Time and resources  for individual growth  
envelio   pension plan   
Regular   company and team  events