Solutions Engineer

About the role

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security

BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards

Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies

CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)

DUNS 100 Best Tech Companies to Work for

Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards

2024 Inc. 5000 list for the 4th consecutive year!

Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Solutions Engineer

Who we're looking for:

We're looking for a technical, customer-facing engineer to join our Sales & Solutions Engineering team — the technical backbone of our sales process and the hands-on force behind successful implementations, from the first technical conversation through steady-state deployment. This role blends deal-cycle technical ownership with post-sales implementation and support: you'll be judged on deal outcomes alongside your Account Executive, and on how smoothly customers land and run on BigID afterward. This isn't a "talk about the product" role — you'll personally build, configure, troubleshoot, and improve BigID in customer environments, both during the sales cycle and long after close.

What you'll do:

Pre-sales / deal cycle

Partner directly with Account Executives across the full sales cycle: discovery, qualification, and technical strategy for each opportunity

Deliver tailored product demos to technical and executive stakeholders, adapting on the fly to what the prospect actually cares about

Design, build, and run hands-on POCs/POVs in prospect environments: real data, real integrations, real results, not slideware

Own responses to RFPs/RFIs and security/technical questionnaires

Handle technical objections and competitive positioning in real time, in front of the customer

Post-sales implementation & ongoing delivery

Lead hands-on technical implementation for new deployments — you're the one in the environment doing the setup, not just handing over documentation

Own environment provisioning, integration configuration, and data source connections for new customers

Validate deployments against what was promised during the sales cycle, so what was sold is what gets delivered

Be the technical face of the customer's first weeks with BigID — the point where trust either solidifies or breaks

Smoothly transition stabilized accounts to ongoing Customer Success/Support, with clean documentation of what was built and why

Support, troubleshooting & product improvement

Troubleshoot complex software modules based on written and verbal issue reports from technical support, sales, account managers, and customers directly

Own internal and external customer calls, providing technical insight into reported issues and delivering fixes or workarounds to resolve field problems

Design and configure integrations with customer systems (APIs, authentication protocols, data pipelines) throughout the customer lifecycle, not just at kickoff

Develop and modify modules to implement workarounds for issues or as professional services enhancements

Write and maintain scripts/tools to automate repetitive implementation, deployment, or diagnostic tasks

Play a key role in feature design activities, developing deep expertise in product functionality, and partner with QA and development teams to recommend and validate resolutions

Contribute to technical support training, including compiling materials and delivering sessions to other tiers

What you'll bring:

Strong troubleshooting skills and a methodical, structured approach to problem-solving

Hands-on experience leading or supporting technical implementations/deployments, not just post-deployment support

Prior experience working directly with customers, including on-site visits

Excellent written and verbal communication skills, with strong teamwork abilities and the ability to manage multiple high-priority issues at once

Demonstrated experience writing production code in Python and Java

Experience with databases, particularly MongoDB

Working knowledge of networking protocols and technologies (HTTP, SSL, TCP/IP, DNS, network components)

Experience with REST APIs and integration development (authentication flows such as OAuth/SAML, webhooks, data mapping)

Experience with Kubernetes and other container orchestration technologies

Familiarity with cloud platforms (AWS, Azure, or GCP) and basic infrastructure concepts

Hands-on experience with Linux environments, including installation, network configuration, and bash/shell scripting

Experience with CI/CD pipelines and version control (Git) in a commercial development environment

Experience in a commercial development environment, with familiarity with formal QA processes, development best practices, scheduling, defect tracking, and build environments

IT experience in large organizations — a plus

We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here .

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