Sr. Systems Engineer (Dedicated)

About the role

Position Name: Sr. Systems Engineer Reports to: Client Technology Manager Department: Support Location: Austin, Texas – Dedicated Onsite Term: Full-Time

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Sr. Systems Engineer to join our rapidly growing organization. This is a highly technical and collaborative role that provides excellent career development opportunities for the successful candidate.

The Sr. Systems Engineer will provide dedicated onsite IT support, resolve escalated technical issues, maintain client technology environments, and serve as a technical resource and mentor to Junior Systems Engineers and Systems Engineers. You will work alongside other Systems Engineers and Senior Systems Engineers in a collaborative environment that supports continued technical and professional growth.

Position Responsibilities:

Provide dedicated onsite IT support to end users
Serve as an escalation point for Junior Systems Engineers and Systems Engineers
Mentor and support the technical development of Junior Systems Engineers and Systems Engineers
Manage and resolve support requests through the organization’s ticketing system
Troubleshoot and support Microsoft Windows, Microsoft Office, desktops, laptops, and mobile devices
Administer and support Microsoft 365 technologies, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
Support Microsoft Windows Server environments, Active Directory, and Group Policy
Support virtualization platforms such as VMware and Hyper-V
Troubleshoot networking technologies, including TCP/IP, LAN, DMZ, WAN, DHCP, DNS, routing, switching, and firewalls
Support workloads and services within Microsoft Azure
Implement and support enterprise networking equipment, including Palo Alto and Cisco firewalls, Cisco switches, and Cisco, Meraki, or Ubiquiti wireless access points
Support endpoint threat-management solutions such as Sophos or similar technologies
Balance client projects, support tickets, and research and development initiatives
Maintain accurate technical documentation and contribute to procedures, wiki articles, and technology build standards
Follow organizational rules, guidelines, and strict change-control procedures
Review and recommend new and emerging technologies for potential adoption within the Atlas Technica technology stack
Perform other tasks and duties as assigned by the manager

Requirements:

3 or more years of relevant IT experience in desktop support, systems engineering, systems administration, or a related area
Strong experience providing end-user and desktop support within Microsoft Windows environments
Significant experience with the Microsoft 365 technology stack, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
Strong knowledge of Microsoft Windows Server platforms, Active Directory, and Group Policy
Experience supporting endpoint threat-management solutions such as Sophos or a similar product
Working knowledge of virtualization platforms such as VMware or Hyper-V
Strong understanding of networking concepts and technologies, including TCP/IP, LAN, DMZ, WAN, DHCP, DNS, routing, switching, and firewalls
Experience supporting workloads and services within Microsoft Azure
Experience implementing and supporting enterprise networking equipment
Previous experience working within a Managed Service Provider environment
Strong written and verbal communication skills
Ability to effectively balance projects, support tickets, and research and development initiatives
Ability to work onsite full-time in Austin, Texas
Ability to complete the physical requirements of the position, including lifting or carrying up to 50 pounds; sitting or standing for extended periods; pushing, pulling, climbing stairs, stooping, kneeling, or crouching; using hands and fingers to handle equipment; reaching above the head or below knee level; and working around machinery or material-handling equipment

Desirable Qualities:

Experience supporting clients within the financial services industry
Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, and Capital IQ
Significant experience working within an MSP environment, particularly with the ConnectWise suite of products
Advanced experience with Microsoft Azure
Experience supporting Citrix XenApp or similar technologies
Experience with technology vendors and platforms such as Google Workspace, Box, Dropbox, Duo, Okta, and AirWatch
Experience with cybersecurity solutions such as Carbon Black, Cylance, CrowdStrike, or CyberHat
Experience with Mimecast or other email security gateway solutions such as Cisco IronPort or Proofpoint
Advanced knowledge of storage and virtualization platforms such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or Citrix Hypervisor
Knowledge of scripting and automation frameworks, including PowerShell and Infrastructure as Code tools
Advanced understanding of high-level infrastructure design
Ability to evaluate, recommend, and implement new and emerging technologies
Exceptional written and verbal communication skills
Responsible, collaborative, and committed to delivering an excellent client experience

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.