Senior Site Reliability Engineer

About the role

About Akuity

With the move to the cloud, Kubernetes has become widely adopted by DevOps and Platform Engineering teams, but it has also added complexity. While scaling Kubernetes at Intuit, the Akuity founders started building Argo CD in order to streamline the adoption of Kubernetes. Argo CD helps developers own, understand and deploy their K8s deployments via GitOps.

Today, Argo CD is the third most popular project in the CNCF (Cloud Native Computing Foundation) and is used by 70% of companies who are using Kubernetes in production. The list of Argo CD users includes companies like Intuit, BlackRock, Tesla, Major League Baseball, Peloton, and many more.

The team founded Akuity in 2021 to enable enterprises to ship software faster and more reliably with modern GitOps best practices. The Akuity Platform enables teams to manage the development and deployment across hundreds – if not thousands – of Kubernetes clusters from a single control plane. Trusted by top companies around the globe, the Akuity Platform provides the only end-to-end GitOps platform for the enterprises.

Our mission is to simplify the software delivery process so that DevOps and Platform Engineering teams can move fast, and deploy code effortlessly without the fear of breaking things.

The Role

We are looking for a Senior SRE to help us keep the Akuity platform running at the level our enterprise customers expect. This is a high-ownership role; you won't just respond to incidents, you'll shape how we define and defend reliability across the entire platform. You'll work closely with engineering, infrastructure, and product to build the systems and culture that let us scale with confidence.

What You'll Own

Platform Reliability & SLAs

Own SLI/SLO/SLA definitions for the Akuity SaaS platform and drive continuous improvement against them

Design, instrument, and maintain observability systems (metrics, logs, traces) across multi-region AWS infrastructure

Identify reliability gaps, lead blameless post-mortems, and close the loop with permanent fixes

Partner with engineering teams to build reliability into new features before they ship to production

On-Call & Incident Response

Participate in an on-call rotation and act as incident commander for high-severity production events

Build and maintain runbooks, escalation paths, and incident playbooks that keep mean time to resolution low

Drive improvements to alerting fidelity; reduce noise, increase signal, eliminate toil

Lead post-incident reviews with clear timelines, root cause analysis, and follow-through on action items

What We're Looking For

Required

5+ years of SRE, platform engineering, or production operations experience in a SaaS environment

Deep hands-on Kubernetes expertise; you understand the scheduler, networking, storage, and autoscaling at a level where you can debug anything

Strong AWS fundamentals across compute (EC2, EKS), networking (VPC, NLB, Route53), storage (S3, RDS), and IAM

Experience defining and operating against SLOs in production; you've written error budgets, not just read about them

Proficiency with observability tooling (Prometheus, Grafana, OpenTelemetry, Datadog, or equivalent)

Solid scripting and automation skills; Go, Python, Bash, or similar; you automate what you touch

Strong written communication: clear runbooks, sharp incident reports, thoughtful post-mortems

Live within US time zones (Pacific through Eastern), including Canada and other regions

Strong Advantage

Experience with Argo CD, Kargo, or GitOps-based delivery workflows

Familiarity with multi-region, multi-cluster Kubernetes deployments

Experience with compliance-adjacent infrastructure (SOC 2, ISO 27001, HIPAA, or PCI DSS)

Background operating infrastructure for other platform or developer tooling companies

Our Stack

Kubernetes (EKS): multi-region, enterprise-grade clusters serving Argo CD and Kargo workloads

AWS: primary cloud provider across all production and DR environments

Argo CD & Kargo: GitOps delivery tools we build and run ourselves

Prometheus, Grafana, and OpenTelemetry for observability

Terraform and GitOps-driven infrastructure management

What We Offer

Competitive compensation, commensurate with experience

Equity participation in a well-funded, growing company

Fully remote: work from anywhere within US time zones (Pacific through Eastern), including Canada and other regions

Home office stipend and equipment budget

Flexible time off and a culture that respects it

Work directly with the engineers who built Argo CD and Kargo; you'll learn a lot here

US-based employees receive full benefits, including comprehensive health, dental, and vision coverage. Candidates based outside the US will be engaged as contractors.